Phone Agent Moltbot Skill

A real-time AI voice agent that handles incoming phone calls using Twilio, transcribes speech with Deepgram, generates responses via OpenAI, and speaks back with ElevenLabs text-to-speech.

Features

• Real-time Voice Processing: Handles incoming Twilio calls with low-latency WebSocket audio
• Automatic Speech Recognition: Deepgram for fast, accurate transcription
• AI-Powered Responses: OpenAI GPT for intelligent conversation
• Natural Speech Output: ElevenLabs for realistic, streaming TTS
• Task-Based Automation: Configurable task definitions for specific agent behaviors
• Recording & Logging: Automatic call recording and conversation logs

Architecture

Incoming Call (Twilio Phone)
         |
         v
  Twilio WebSocket (Audio Stream)
         |
         +---> Local FastAPI Server
         |           |
         |           +---> Deepgram (Speech-to-Text)
         |           |
         |           +---> OpenAI (LLM/Intelligence)
         |           |
         |           +---> ElevenLabs (Text-to-Speech)
         |           |
         +---------- (Audio Response)
         |
    Phone Speaker Output

Prerequisites

Before you begin, ensure you have:

1. Twilio Account

   • Active Twilio account with a phone number
   • TwiML App configured
   • Account SID and Auth Token

2. API Keys (free tier available for all)

   • Deepgram API Key (https://console.deepgram.com/)
   • OpenAI API Key (https://platform.openai.com/api-keys)
   • ElevenLabs API Key (https://elevenlabs.io/)

3. Local Network Access

   • Ngrok or similar tool to expose localhost to the internet
   • Ability to accept incoming webhooks from Twilio

4. Python 3.9+ and pip

Installation

# Clone the repository
git clone https://github.com/kesslerio/phone-agent-moltbot-skill.git
cd phone-agent-moltbot-skill

# Install dependencies
pip install -r scripts/requirements.txt

Configuration

Set Environment Variables

Create a .env file or set environment variables:

# API Keys (required)
export DEEPGRAM_API_KEY="your-deepgram-key"
export OPENAI_API_KEY="your-openai-key"
export ELEVENLABS_API_KEY="your-elevenlabs-key"

# Twilio (required)
export TWILIO_ACCOUNT_SID="your-account-sid"
export TWILIO_AUTH_TOKEN="your-auth-token"
export TWILIO_PHONE_NUMBER="+18665515246"  # Your Twilio number

# Server (optional)
export PORT=8080
export PUBLIC_URL="https://your-ngrok-url.ngrok.io"  # For webhooks

# Voice Customization (optional)
export ELEVENLABS_VOICE_ID="onwK4e9ZLuTAKqWW03F9"  # Daniel voice

Or add to ~/.moltbot/.env or ~/.clawdbot/.env:

DEEPGRAM_API_KEY=your-key
OPENAI_API_KEY=your-key
ELEVENLABS_API_KEY=your-key
TWILIO_ACCOUNT_SID=your-sid
TWILIO_AUTH_TOKEN=your-token
TWILIO_PHONE_NUMBER=+1...

Startup & Configuration

1. Start the Local Server

python3 scripts/server.py

The server will start on http://localhost:8080 by default.

2. Expose to Internet with Ngrok

In another terminal:

ngrok http 8080

Note the HTTPS URL (e.g., https://abc123.ngrok.io)

3. Configure Twilio Webhook

In Twilio Console:

1. Go to Phone Numbers → Your number
2. Under Voice & Fax:
   • Set "A Call Comes In" to Webhook
   • URL: https://<your-ngrok-url>.ngrok.io/incoming
   • Method: POST
3. Save

4. Test Incoming Calls

Call your Twilio number. The agent will:

1. Answer and greet you
2. Listen to your speech
3. Transcribe your words
4. Generate a response via OpenAI
5. Speak the response back to you

Customization

Change Agent Persona

Edit SYSTEM_PROMPT in scripts/server.py:

SYSTEM_PROMPT = """You are a helpful customer service agent. Be friendly, concise, and professional."""

Change Voice

Set a different ElevenLabs voice ID:

export ELEVENLABS_VOICE_ID="g1r0eKKcGkk7Ep0RVcVn"  # Callum voice

Available ElevenLabs voices: https://elevenlabs.io/docs/getting-started/voices

Use Different Model

Edit scripts/server.py and change the OpenAI model:

response = await client.chat.completions.create(
    model="gpt-4",  # or "gpt-4-turbo" for faster responses
    messages=messages,
)

Task-Based Behaviors

Create YAML task definitions in the tasks/ directory:

name: book_restaurant
description: "Help the user book a restaurant reservation"
system_prompt: "You are a friendly restaurant reservation assistant..."
actions:
  - confirm_date
  - confirm_time
  - confirm_party_size
  - book_reservation

Integration with Moltbot

Add this skill to your Moltbot configuration:

{
  "skills": [
    {
      "name": "phone-agent",
      "path": "/path/to/phone-agent-moltbot-skill",
      "enabled": true
    }
  ]
}

Then reference it in workflows:

• "Set up an incoming voice agent"
• "Configure a customer service chatbot"
• "Test voice AI capabilities"

Project Structure

phone-agent-moltbot-skill/
├── scripts/
│   ├── server.py              # Main FastAPI server
│   ├── server_realtime.py     # Realtime processing variant
│   ├── requirements.txt       # Python dependencies
│   └── typing_sound.raw       # Typing sound effect
├── tasks/
│   ├── book_restaurant.yaml   # Example task definitions
│   └── get_quote.yaml         # Example task definitions
├── calls/                     # Recording storage directory
├── references/                # Supporting documentation
├── SKILL.md                   # Moltbot skill manifest
├── README.md                  # This file
└── LICENSE                    # MIT License

Troubleshooting

Server Won't Start

• Check Python version: python3 --version (requires 3.9+)
• Install dependencies: pip install -r scripts/requirements.txt
• Check PORT variable: echo $PORT (should be 8080 or set value)

Twilio Webhook Not Connecting

• Verify ngrok is running and the URL matches your Twilio webhook
• Check server logs: python3 scripts/server.py (should show incoming requests)
• Test ngrok tunnel: curl https://<your-ngrok-url>.ngrok.io/health

Poor Transcription Quality

• Ensure DEEPGRAM_API_KEY is valid
• Check microphone/audio quality on the calling phone
• Deepgram is very accurate; poor results indicate audio issues

Slow Responses

• OpenAI API latency varies; gpt-4o-mini is fast and cheap
• Switch to "gpt-3.5-turbo" for faster responses (less capable)
• Increase timeout in websocket settings if needed

Voice Not Speaking

• Verify ELEVENLABS_API_KEY is valid
• Check voice ID is correct: https://elevenlabs.io/docs/api-reference/voices
• Confirm audio is not muted on the receiving phone

API Reference

Incoming Call Webhook

POST /incoming

Twilio sends call information to this endpoint. The server responds with TwiML to establish WebSocket connection.

WebSocket Audio Stream

WS /ws

Bidirectional audio stream for incoming call processing.

Health Check

GET /health

Returns {"status": "ok"} if the server is running.

Performance & Scaling

Current implementation handles:

• Single concurrent call per server instance
• ~100ms RTT for transcription + LLM + TTS
• Suitable for demo/testing, hobby projects, and low-volume use

For production:

• Run multiple server instances behind a load balancer
• Use Twilio's call queuing
• Implement connection pooling for API clients
• Consider dedicated hardware for Deepgram/ElevenLabs processing

Deployment Options

Local Development

python3 scripts/server.py
ngrok http 8080

Docker

FROM python:3.11-slim
WORKDIR /app
COPY scripts/requirements.txt .
RUN pip install -r requirements.txt
COPY scripts/ .
CMD ["python3", "server.py"]

Build and run:

docker build -t phone-agent .
docker run -p 8080:8080 \
  -e DEEPGRAM_API_KEY="..." \
  -e OPENAI_API_KEY="..." \
  -e ELEVENLABS_API_KEY="..." \
  -e TWILIO_ACCOUNT_SID="..." \
  -e TWILIO_AUTH_TOKEN="..." \
  phone-agent

Cloud Deployment

• Heroku: Add Procfile → web: python3 scripts/server.py
• Railway.app: Auto-detects Python and builds
• AWS Lambda: Use WebSocket API Gateway + Lambda
• Google Cloud Run: Containerize and deploy

License

MIT

Contributing

Contributions welcome! Please:

1. Fork the repository
2. Create a feature branch
3. Test thoroughly
4. Submit a pull request

Support

• MCP Server: Deepgram | OpenAI | ElevenLabs
• Twilio Docs: Voice API
• Moltbot: Documentation